eTOS Customer Support team is continuously educated and trained to address the needs of your business. We offer the following technical support services
OS and Server Migration
Sometimes operational systems and servers do not perform to the utmost. eTOS Maintenance and Support specialists can migrate the product to another OS or server to improve performance results.
Third Party Solution Maintenance
eTOS extends the useful life of 3rd party software well beyond the end-of-life
declaration and helps you reduce the TCO and generate a bigger return on your IT investments while still providing the exemplary services your clients deserve.
Task/Bug Tracking Systems Deployment and Customization
Taking the value of reporting and identifying defects into account, eTOS specialists can deploy and customize task and bug tracking systems to guarantee fast issue recognition, processing, and reporting.
Software Maintenance and Proactive Support
Our proactive approach lets us warn the customer if a backup is needed, prevent hacker attacks, and foresee other technical problems that can affect your business.
Application Improvement
Our Support engineers revise the current state of an application, analyze its
performance and possible bugs, and work out improvement plans to ensure better functionality of web products.
Performance/ Availability Monitoring
eTOS helps companies ensure their Internet products are running well by developing and installing monitoring solutions to prevent break-downs.
3rd Party Application Takeover Process
Total Analysis
- Architecture and Code Audit
- Documentation Review
- Functional/Performance Testing
Emergency Response
- Hot Fixes
- Performance Iprovement
- Documentation Recovery
Software Evolution
- Adaptive/Perfective Maintenance
- Impact Analysis and Modeling
- Software Roadmap and Improvements Planning
Full Featured Maintenance
- Incident Management
- Preventive/Corrective Maintenance
- Backup and Recovery
Our Process
SLA
Management
Configuration
Management
Release
Management
Knowledge
Management
Quality
Management
Issue Processing on all 3 Support Levels
01 Level
- Monitor System Data Analysis
- System Malfunction Answers
- Issue Detection
02 Level
- System Configuration Improvement
- Cache Clearance
- Server Issue Detection
03 Level
- New System Versions
- Application Improvement
- Code Fixes
- Bug Detection with Software Understanding
Cooperation Models
The 24/7 Customer Support model literally ensures your customers, employees, and partners will get 1-2-3 Level help at any moment. This option is ideal for:
Industry leaders
Businesses with mission critical systems
Global companies with employees and customers all over the world
Businesses with mission critical systems
Global companies with employees and customers all over the world
We offer regular business hours (9-to-6) IT support as it covers the needs of most businesses, while being extremely cost-efficient, and helping our customers to:
Always be sure to have the right amount of service within working hours
Get rid of IT support staffing/sourcing needs
Get rid of IT support staffing/sourcing needs
Building the right bridge between
development and operations
development and operations
We give special account to the value of cooperation between development and operations when rendering support services. By establishing collaborative DevOps workflows and weaving Agile techniques into support operations, we help you operate and evolve your resilient software at scale and accelerate its release cycles, thus, boosting your RoI. eTOS equips your business with an ability to easily embrace more changes and enjoy the following benefits of DevOps-oriented customer support:
- Cross-functional teams
- Co-located Devs and Ops
- Continuous delivery
- Constant improvement
- Smaller mean time to recovery
 |
Subscribe for UpdatesSignup with your email address to receive news and updates. |
eTOS
Business
Solutions
Services
© 2021 eTOS. All rights reserved